Effectiveness of Handling Guest Complaints

Adequacy OF HANDLING GUEST COMPLAINTS BY FRONT OFFICE DESK STAFF AS OBSERVED BY THE GUEST AT SELECTED HOTELS A Research Presented to the Faculty of College of Hospitality and Institutional Management Our Lady of Fatima University In Partial Fulfillment of the Requirements for the Degree Bachelor of Science in Hotel and Restaurant Management ROBIN JUDE B. ELAURIA KATRINA CARLA G. GERALDINO AILEEN JOY A. QUIDULIT CHRISTOPER S. ROSALES GENESIS D. C. SUSANA October 2011 Acknowledgment The scientists might want to expand their sincere appreciation for the individuals who made it feasible for them to complete this examination study. This would not be reachable without the assistance and management of the accompanying individuals who are their inspiration in doing this examination study. To the valued guest’s of Nice Hotel most particularly to Mr. Renold Zenarosa Branch Manager of Nice Hotel Mandaluyong and Mr. Lawrence Villanueva Branch Manager of Nice Hotel Cubao Quezon City who permitted us to lead our overview for their pilot and genuine investigation. To Ms. Maria Paz T. Castro, our counsel, who’s not tired of responding to our inquiry and few gripes, show us on the best way to apply exertion in each errand that we ought to do and sharing her insight and mastery in doing this examination directing until the last resistance. To Mr. Cledante Navalta, our analyst, for their exertion and time in plateful them to achieve the factual examination of the exploration considers. To our folks who consistently bolstered us for monetary right through the procedure of our examination considers. Last however not the least, the ubiquitous God, for noting our petitions for invigorating us the to trudge on regardless of ourâ constitutionâ wanting to surrender and quit cause us to understand that there’s consistently a key in each lock, Thank you so much Dear Lord. Unique Title: EFFECTIVENESS OF HANDLING GUEST COMPLAINTS BY FRONT OFFICE DESK STAFF AS OBSERVED BY THE GUEST AT SELECTED HOTELS Proponents: ROBIN JUDE B. ELAURIA, KATRINA CARLA G. GERALDINO, AILEEN JOY A. QUIDULIT, CHRISTOPER S. ROSALES, GENESIS D. SUSANA Adviser: MS. MARIA PAZ CASTRO Certificate: BACHELOR OF SCIENCE IN HOTEL AND RESTAURANT MANAGEMENT Date Completed: OCTOBER 2011 The scientists led this examination to decide the Effectiveness of Handling Guest Complaints by Front Office Desk Staff as Observed by the Guest at Selected Hotels. Explicitly plans to address the accompanying inquiries concerning the profile of the respondents, how fulfilled the respondents in regards to their administration fulfillment, suggestions that can give answers for the said issues and there is no noteworthy connection between the fulfillment of the respondents and their segment profile of the respondents. A clear strategy for research was utilized along with the survey as the principle instrument in social event the required information and data. Fifty (50) Guest at Nice Hotel in Cubao Quezon City was considered for the investigation. In investigating and deciphering the information assembled, the factual medicines utilized were, the rate which was utilized to contrast the frequencies of reactions with the complete number of reactions, and the weighted mean which was utilized in estimating the Effectiveness of Handling Guest Complaints by Front Office Desk Staff as Observed by the Guest at Selected Hotels. The chi-square test is utilized to decide if there is no huge connection between the normal frequencies and the watched frequencies in at least one classes. With all the assembled data, the specialists come to the accompanying end result: (1) a large portion of the visitors are 30-39 years of age, male, visitors (2) the vast majority of them are fulfilled in regards to the viability of dealing with visitor grievances by front office work area staff at Nice Hotel in Cubao Quezon City. (3) It was suggested that the front office work area staff of the lodging should start talk with the visitor to get input about their administration to improve their administration. 4) as far as age and sexual orientation there is no noteworthy connection between the adequacy in taking care of guest’s protests by the front office work area staff in chosen inns and their segment profile. As far as instructive achievement and status of work there is a noteworthy connection between the viability in t aking care of guest’s grievances by the front office work area staff in chosen inns and their segment profile TABLE OF CONTENTS Page TITLE PAGE†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. I APPROVAL SHEET†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. ii ACKNOWLEDGEMENT†¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦iii ABSTRACT†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦iv TABLE OF CONTENTS†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ v LIST OF TABLES†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. ix LIST OF FIGURES†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. x CHAPTER 1. THE PROBLEM AND ITS BACKGROUND†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. 1 INTRODUCTION†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦1 Background of the Study†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 1 Statement of the problem†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢ € ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. 2 Hypothesis†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 3 Significance of the study†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. 3 Scope and Delimitation of the study†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. Meaning of terms†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 6 2. Audit OF RELATED LITERATURE AND RESEARCH STUDIES†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦7 Related Foreign Literature†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 7 Related Lo cal Literature†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 8 Related Foreign Studies†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 10 Related Local Studies†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 12 Conceptual Framework†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 14 Research Paradigm†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 16 3. Exploration METHOLOGY†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 17 Research Design†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚ ¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 17 Research Setting†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 17 Research Subject†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 18 Research Instrumentation†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 18 Approval of Instrument†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦18 Data Gathering Procedure†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦18 Statistical Treatment†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. 19 4. Introduction, ANALYSIS AND INTERPRETATION OF THE DATA†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦21 Demographic Profile of the Respondent†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦21 Common guest’s objections took care of by the front office work area staff in chosen inns in Manila†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦25 Summary and Chi-square test on the critical connection between viability in taking care of guest’s grievances by the front office work area staff in chosen inns in Manila and the segment profile of the respondents†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. 28 5. Outline OF FINDINGS CONCLUSION, RE

How to Make an Essay

How to Make an EssayAn essay is typically made up of several topics. The topic, or subject, should be well explained and accurately described. If the topic is not well described then the essay may be eliminated from consideration.In terms of the topic, an essay may be classified as a term paper, research paper, test-taking, essay or dissertation. The assignment may focus on an activity or topic, or it may go into details about a topic. The details may include summary, anecdotes, supporting information, facts, figures and any other details. All of this information will be organized and given specific meaning.It is typical that students need guidance in this area because they are not familiar with these topics when they first start in high school. A good example of how to make an essay is providing examples of how an item can be used. There are many different ways to help in the topic area. It is possible to have the reader focus on the concept and end up reviewing many details. This i s a good way to help students see and understand the concepts of what they are studying.As a crucial part of an essay, vocabulary is very important. It must be used correctly. A good example of how to make an essay is providing a list of words that are often used by teachers in class. This will be of great help to the student.Making an essay is not always easy. A good example of how to make an essay is writing in paragraphs. A paragraph is any sequence of words that make up a single thought. When the word sequence or the thoughts are connected, it becomes longer and more complex.In an essay, it is necessary to break the chapter down into smaller sections. This will help the reader understand the main idea better. It is also important to have the reader understand that the points in the individual parts are not completely separated. In a book, it is easier to skip a few pages at a time and then get back to the chapters.The order of paragraphs within the chapter is also very important . The order of paragraphs within a chapter must remain consistent throughout the chapter. The order is also usually chosen to avoid one paragraph turning into an article and interfering with the flow of the entire essay.It is important for a student to know how to make an essay because it is an essential part of a writing assignment. A student will need to know how to make an essay because he or she is required to write a very detailed work. It should be of the utmost importance to the student that the writing process should be easy. This is one of the reasons why so many students try to improve their writing skills at home.

Importance of Teamwork

Talk about the Importance of Teamwork for the Systems Analyst A frameworks examiner is responsible for the working framework and related subsystems. What's more, he is liable for recognizing options for upgrading PC assets. This requires a joint activity with different people, regardless of whether they are interior customers or outside. In the event that the framework examiner completes productive cooperation, and blends the commitments of all customers towards a concurred objective, his effectiveness will be far more noteworthy than singular achievement. Collaboration alludes to the shared exertion by a gathering of people for accomplishing a typical goal.On the other hand the framework examiner structures new IT frameworks to improve business effectiveness and profitability. The frameworks expert need to introduce their structures to customers and once the plan is endorsed; they work intimately with the client group to dispatch the arrangement. To accomplish this, the frameworks e xaminer needs to work intimately with the clients, look at the plan of action being as of now utilized by the business and the progression of data in the association. His discoveries are talked about again with the client group and he devises a pertinent improved IT based solution.During his work, the framework investigator additionally draws up the diagram of the new framework, discovers and gauges the expense and indicates how the customer will utilize the data. At every one of these means the frameworks investigator is required to collaborate with the potential clients and utilize such a cooperation conduct, that will prompt better execution (U. S. Division of Labor Bureau of Labor Statistics, 2006). The frameworks expert for the most part needs to assess and examine the hierarchical culture of the customer, he needs to evaluate and comprehend the inclinations of the colleagues of the customer and survey the present conditions of the customer organization.This is significant for the frameworks investigator to contact generally with the outer or inward customers. For instance, the frameworks expert may need to contact with the frameworks vendors to get the quote right and he needs to contact with the organization directors to evaluate their requirements effectively. The frameworks expert needs to make an interpretation of customer necessities into profoundly perplexing and definite task briefs. This exertion would not be conceivable except if he worked together broadly with the clients. This requires collaboration. Collaboration is likewise significant in light of the fact that the frameworks investigator is regularly required to draw up proposition for adjusted or substitution systems.In expansion, he is required to make consistent and imaginative answers for complex issues. What the frameworks investigator is required to do is to recognize alternatives for potential arrangements and assessing them for both specialized and business appropriateness. To draw up recommendations for altered or substitution frameworks, collaboration is required to find out the inclinations of the client colleagues. Further, to think of coherent and creative arrangements, the frameworks investigator must have the option to get input from individuals outside the team.In short the frameworks expert must have the option to unite with outside and inside individuals to effectively finish his task. While managing the customer, the frameworks expert must have the option to get a wide scope of perspectives from the staff, peer gatherings, clients and senior administration of the customer association, He should have the option to take a wide standpoint when he is defining social objectives for themselves. The frameworks examiner ought to improve the nature of these objectives by uniting the clients and designers so that there is specialized similarity just as customer satisfaction.This co-appointment job of the frameworks investigator requires a high level of collab oration. It is the duty of the frameworks investigator to guarantee that the spending plans are not surpassed and the cutoff times are clung to. So as to accomplish these objectives the frameworks investigator needs to recognize and oversee clashing desires for various individual and even gatherings. For example, he should have the option to deal with the contention between the client necessities and budgetary requirements. What's more, he should have the option to start and orchestrate the discoursed between various gatherings, for instance the customer the executives and designers (U. S.Department of Labor Bureau of Labor Statistics, 2006). Practically speaking the frameworks expert needs to investigate, plan, keep up, investigate, arrange, introduce and redesign working frameworks. Also, in a few associations he is required to investigate, look after, introduce, plan and update equipment and programming interfaces with the working framework. For this he needs to dissect and decip her the present or arranged business techniques or issues. The framework expert needs to work autonomously just as work towards the group objectives of keeping up the working frameworks just as the frameworks in magnificent condition.Moreover, he needs to comprehend the objectives of the framework clients and meet their desire. The clients of the framework should feel a feeling of proprietorship towards the frameworks that they are utilizing. They should feel focused on the frameworks that they have assisted with making. This inclination must be made if there is cooperation between the frameworks examiner and the clients. The clients of the framework ought to team up with the frameworks expert to utilize their capacities and information to add to the accomplishment of the framework. There are various routine errands that a frameworks examiner needs to act in the proper way of his work.For model, he needs to work with specialized staff, for example, systems administration to place in to activity network and similarity among frameworks. In any event, for these assignments cooperation is significant. In addition, cooperation is expected of the frameworks expert for helping work force of different divisions in issues identified with data innovation, preparing newcomers in the utilization of PC assets and giving data innovation direction to newcomers. The frameworks expert must pick up the trust of the considerable number of clients he is managing; at exactly that point will they express their supposition, clashing perspectives and enquiries.A frameworks examiner must put forth a true attempt to be upstanding, honest and fair. He should have undivided attention aptitudes. He should point towards participative dynamic and resolve issues productively. Collaboration has become a significant piece of the activity detail of a frameworks examiner and numerous associations assess the cooperation abilities while enlisting a frameworks investigator. Most frameworks examiners understand that collaboration is significant in light of the fact that either the framework is adequately mind boggling that it takes a group with numerous aptitudes to structure, and a superior framework will result when a group approach is adopted.In short it is significant that frameworks experts figure out how to function in a group domain so they will have cooperation abilities so significant for their employments. To aggregate collaboration is significant for the frameworks examiner. He is required to normally gather data, analyze and assess present or arranged frameworks. Every one of these activities requires communication with people and collaborating with various people. Indeed, even in his ordinary and mechanical obligations he needs to meet with individuals and get them associated with the IT procedure. At long last, even if there should arise an occurrence of diverse help obligations that are doled out to him, joint effort is fundamental.

Tubular Flux Cored Arc Welding Research Paper - 2200 Words

Tubular Flux Cored Arc Welding (Research Paper Sample) Content: Tubular flux cored arc weldingNameInstitution affiliationsIn the present day industrial setting, engineering work has focused so much on the shielded metal arc welding and the gas tungsten arc welding as necessary welding procedures in the fabric industries. The process is well adopted in the industrial setting and tend to exhibit positive result in the daily functionality. However, material industries ought to explore other options in the industry to ensure the smooth operation and interment in the productivity within the organizations. The need comes as a result of dwindling capacity in the functionality following the fact that the two methods are purely built in the manual approaches. Studies reveal that there are other methods and procedures that are available to mechanize and revolutionized the industry of welding in a manner that facilitate quality improvement (Welding Institute 1999). Expertise shows that submerged arc welding works well in all instances of and produce positive results. But when keen insight is taken into all-position welding and most importantly the in the cases of fixed pipe or the case of site welding is concerned, a different mode away from the conventional one is adopted. At this point, the tubular flux cored arc welding is most preferred.FCAW is a type of automatic or semi-automatic process of welding using an arc placed between a weld pool and continuous filler metallic electrode producing coalescence. This process is employed with shielding from the flux without applying pressure. The feature that distinguishes it from other methods of welding is the enclosing of fluxing ingredients within the continuously fed electrode. FCAW presents two major process variations that are different based on the arc shielding method as well as weld pool from the atmospheric contamination. Self-shielded FCAW is one type. It protects the molten metal from the flux core vaporization and decomposition by the heat of the arc. The other type is the gas-shielded FCAW. It uses both protective gas flow and the flux core action. The decomposition used in the electrode core renders a substantial slag protecting the solidifying welded metal in both methods.The method that was introduced in the 1950s has seen a revolution in the market structure of mechanical firms. Wit insight view into the trench, the approach is not new, ità ¢Ã¢â€š ¬s that a new type of electrode that is applicable to the MIG welding machines., the process is similar in, manner to MIG welding following the fact that both of apply the continuous wire method (Lawrence 2010). The main difference between the MIG and the FCAW is the way the electrode is shielded. The protection that is normally done in a move to protect the electrode from the air brings that clear distinctive between the two. Straight polarity is encouraged for particular self-shielding flux cored electrodes. Less base metal penetration results due to this polarity. Consequently, small dia meter electrodes prove to be quite successful for working on thin gauge materials. There have been production of self-shielded electrodes for specifically welding the aluminized and zinc-coated steels, commonly used in the automobiles production. However, the gas-shielded method is best suited for a narrow and deep penetrating welds production. Short electrode extensions, as well as high welding currents, can be applied to all the wire diameters. For fillet welding, FCAW welds have larger throat lengths and are narrower compared to SMAW welding. The principle of electrode extension canà ¢Ã¢â€š ¬t be equally applied to the gas shielded method due to the adverse shielding effects.Just like MIG Welding Flux cored arc welding applies the three main requirements for welding; electricity, filler metal, and a coat that shield from the air. The flux core welding capitalizes on the continuous feed of an electrode continuously a joint. The work of the welder is to squeeze the trigger, and th en the wire feeder will automatically begin to feed the electrode to the joint. In that instance, the electrode will get electrically charged. The principle behind this works just like the other one in MIG welding. Here once the electrode hits the metallic joint, it causes an electric short circuit that heats up the electrode till it begins to melt. Once the electrode melts, the metal as well melts along starts the melting facilitates the creation of a puddle by the two. The puddle at that moment melts the flux core (Fonseca et al. 2007). The fusion creates a shield from the air. The shield as well provides a slag that protects the weld from external contamination.The FCAW type to be used is dependent on the electrode type available, the joint designs and fit-up, and the mechanical property requirements of the joints welded. In general, the self-shielded method can frequently be employed for applications that are normally done using SMAW. The gas shielded process can be used for app lications welded by the GMAW process. Comparing to shielded metal arc welding, the higher productivity is the major appeal of FCAW for many applications. It translates to minimize overall costs per metal pound deposited in the joints thus permitting continuous welding as well as easy FCAW gun and equipment accessibility. The advantages are higher operating factors, higher deposition rates, and higher deposition efficiency. FCAW has wide number of applications in the shop fabrication and shops maintenance and field erection work. The FCAW utilizes the same welding power as the one utilized by the MIG machine. The device requires a constant voltage power supply, which ensures that the voltage is kept near or at the same voltage level. One crucial aspect of this new technology in the welding industry is the type of current used. The kind of current used by this type of welding the d/c current. The implication here is that the handle in the welding forms the positive side of the circuit during the welding process.In the application of the dual with a flux cored electrode, choices for the exact shielding gasses are frequently limited. The cases options are limited to Ar à ¢Ã¢â€š ¬ Argon, CO2 / Ar à ¢Ã¢â€š ¬ A mixture of the two, CO2 à ¢Ã¢â€š ¬ Carbon dioxide, Ar / Ox à ¢Ã¢â€š ¬ A mixture of the two. CO2, when used alone, produces the earnest penetrating weld but holds some drawback in the whole process. The mechanical properties when the gas is used in the weld are not the best (Hingole 2015). The results come following the fact that a reaction occur between the wire-flax and the shield gas. On the other hand, it produces a lot of spatter, as well the arc happens to be stiff and not that stable has it could be expected. Argon when used on its own, will also weld with a flux cored electrode, just like CO2, it reacts it does not react well with the flux. Research reveal that the combination of both Argon and Carbon dioxide makes a decent appealing weld. But it sh ould be pointed that what the weld looks like and what the actual quality of the weld are two different aspects. Scientists reveal that the most mutual gasses applicable in dual shield FCAW are a combination of Argon and Carbon Dioxide or Ar and O2. With the most popular being C25 / 25% Carbon Dioxide and 75% Argon. The gas give a less spatter, stable arc, and in most instances what looks like a spray transfer of metal.In comparison to the SMAW welding process, the major disadvantages are the higher equipment cost, the relative complexity of setting up and controlling the equipment, and the operating distance restrictions from the electrode wire feeder. FCAW may give large welding fumes volumes that require a desirable exhaust equipment. Compared to GMAW welding process, the need to remove the slag between passes, is an additional cost of labor. This is particularly true in welding root pass welds. Non-ferrous exotic metals such as aluminum can't be welded using the flux-cored metho d. However, FCAW works well on nickel-based alloys, most carbon steels, some stainless steels and cast iron. The technology seems a competent approach to venture for the textile industries in the fabrication of quality machinery. Following the accuracy of functionality, the technology is depicted to increase the quality of products around the globe. Secondly, the technology will facilitate the automation of the process promoting high production to the companies and thus a high per capital income.ANNOTATED BIBLIOGRAPHY1. Galvery, W. (2007). Welding Essentials. Industrial Press.Welding Essentials covers the common welding techniques such as FCAW and SMAW. Galvery addresses the required precaution and safety hazards in details and each process, it provides the solutions to common challenges as well. Moreover, it explains every step in the setup and shutdown procedures for FCAW welding. Welding Essentials presents designs of FCAW welded joint. Galvery also covers the electrode the shee t thickness, size and type, the bevel angle, weld passes, root opening and whether to use filler wire. All in All, Galvery offers a broad overview of FCAW welding tips for proper pressure settings for several tip sizes which differ depending on the metal thickness and the method of determining what the size is contrary to what manufacturers offer. Furthermore, this reference explains the reason GFI's and equipment grounding are needed and the manner in which they work.2. Galvery, W. (2013). Art of Welding, Featuring Ryan Friedlinghaus of West Coast Customs. Industrial Press.The Art of Welding provides a complete, in-depth coverage of the equipment and techniques used in FCAW welding process. It also features the pros and cons of FCAW welding process and the equipment information, materials, set up and safety in different chapters. In addition, it provides solid footing for a novice welder through a section presenting FCAW welding overview and another on materials and tools....

Gun Control Laws On America - 1369 Words

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Homelessness Of The Ozarks And Its Effect On Mental Illness

Homelessness in the Ozarks and its Effect on Mental Illness in Older Adults Landon Green Missouri State University Homelessness In the Ozarks: Then to Now The issue my team chose to research and tackle was homelessness in the Ozarks. Specifically, we wanted to look at the demographics of the issue and then ultimately we wanted to look into the effects the issue of homelessness is having on another serious issue, mental illness, and vice versa. The Merriam-Webster Dictionary defines homelessness as one having no home or permanent place of residence. It defines mental illness as any of a broad range of medical conditions that are marked primarily by sufficient disorganization of personality, mind, or emotions to impair normal psychological functioning and cause marked distress or disability and that are typically associated with a disruption in normal thinking, feeling, mood, behavior, interpersonal interactions, or daily functioning. Some of the examples of mental illnesses given by Merriam-Webster are major depression, schizophrenia, obsessive-compulsive disorder, or panic disorder. The main asp ects of the issue that will be covered are the current status of the issue, the causes, current organizations involved in finding solutions, and what more needs to be done. Looking at the status of homelessness from the past to the present, we can see that there has been a drastic increase in the percentage of homeless. In a 2013 Statewide Homelessness Study

Methodology Mixture of Water - Cement and Fine Aggregates

Question: Discuss about theMethodology for Mixture of Water, Cement and Fine Aggregates. Answer: Introduction The concrete represent the mixture of water, cement, fine aggregates and coarse aggregate. This will eventually helps in building the efficient building structure. The natural aggregate of control concrete replaced with recycled aggregate. The three cube casting on the mould that has dimension of 150*150*150 mm for every concrete mix with a half replacement with coarse arrangement of 0.55 w/c casting. After a day, the specimen would experience de-moudling and water curing continuation till testing after several day intervals for the purpose of workability tests and compressive strength. Now the test is done on compression testing machine with the use of cube samples. The 3 samples per batch tested through the average strength value. From the several test applying on concrete, the foremost important that gives an idea regarding the characteristics of concrete. With the single test, the individual can determine whether the concerting is done effectively or not. In order to calculate the compressive strength there are several factor that has to be considered:- Water Cement Ratio Strength of Cement Concrete material Quality Quality Control Control Production These specimen testing are compression testing machine after the 28 days. The load should be applying gradually with rate of 140 kg/cm2 per minute till specimens fails. The load at the failure dividing by area of specimens enforces the compressive strength of concrete. Now consider the flexure strength which is measure of tensile strength of concrete. The measurement of performance is with 500*100*100 mm concrete plan with span length thrice. The load gradually increases with the rate of 0.2 kN/s till the failure process when dial gauges determine the deflection. This test gives the actual flexural tensile cracking strength of a plain concrete specimen. After receiving the output, apply the equation below the definite cracking strength of a specific mixture of concrete. It was performed on 6 prisms on natural aggregate concrete and consisting 18 prisms on recycled concrete again week and twenty eight day of prevention. Now there would be sieve analysis that reveals the size makeup of aggregate particles initiating from maximum to minimum (20mm, 14mm, 8mm, and 5mm). The graduation curve will show the distribution between the largest and smallest creating on the test, In Portland cement concrete (PCC), , gradation powers the shrinkage and shrinkage cracking, pump ability, permeability and various other behaviors or characteristics. It is advised to shake the sample over nested sieves before the initiation of any process. The selection of sieves furnishes the information needed by specification. References Geoffrey Michael Gadd (March 2010). "Metals, minerals and microbes: geomicrobiology and bioremediation. Ferrari, L; Kaufmann, J; Winnfield, F; Plank, J (2011). Herring, Benjamin. "(2012) New theory concept of Concrete Ferrari, L; Kaufmann, J; Winnfield, F; Plank, J (2011). "Multi-method approach to study influence of superplasticizers on cement suspensions". Lancaster, Lynne (2005). Concrete Vaulted Construction in Imperial Rome Zinging Li; (2011) Advanced concrete technology Gibbons, Jack (2012) Measuring Water in Concrete Shepherd Woskie (2013) Controlling Dust from Concrete Saw Cutting F; Plank, J (2011). "Multi-method approach to study influence of superplasticizers on cement suspensions".

Women in World War II an Example of the Topic History Essays by

Women in World War II The Second World War offered an unexpected opportunity for women to work in various places such as the factories, offices, and military which their men had left as they had gone to fight in Europe. There are eight great women who were known for their struggle and fight during the second world 11 (Library of congress, 2006). Among them were, Toni Frissell, Clare Boothe Luce and Esther Bubley. They were all determined to secure the front-line war assignments. To work as newswomen, they had first to serve as war correspondents. These women endured all the discomforts, frustrations and any type of peril that was associated with the Second World War 11. Some of the womens experiences had also been encountered by the seasoned war correspondent. From time to time, they faced bombing raids from Europe and the Far East. These women were known to cover wide series of World War 11 battlefronts. Additionally, they were much drawn to the overwhelming industrial complex being initiated by the war. Need essay sample on "Women in World War II" topic? We will write a custom essay sample specifically for you Proceed Frissell committed most of her time in war assignment than she could perform her family obligations. Her connection with prominent people in the society made her to pursue well in the frontline. She created images to support the publicity objectives of her subjects. This encouraged the public positively about the fitness of blacks to even handle the most demanding military jobs. On the other hand, Luce considered her war reportage merely time off from her true profession as an author. She also faced house arrest in Trinidad. Unlike the other women Bubley was not haggard to the industrial complex; rather she was more focused on average Americans as dimension of human mobilization. She used her free time in proving her camera skills by snapping wartime subjects around the nations capital (Library of congress, 2006). References Library of Congress. (2006). Women come to The Front : Eight Who Came to the Front., Retrieved on 24 July 2010 from, http://www.loc.gov/exhibits/wcf/wcf0010.html

How Relevant Are the Issues Raised In Educating Rita In the Year 2000 Essays

How Relevant Are the Issues Raised In Educating Rita In the Year 2000 Essays How Relevant Are the Issues Raised In Educating Rita In the Year 2000 Essay How Relevant Are the Issues Raised In Educating Rita In the Year 2000 Essay Essay Topic: Literature In this essay I am going to go into full detail how an unconfident working class women (Rita) and a middle class tutor who is on the bottle get there life together and Im going to write about the issues surrounding them. In the first couple of scenes Frank appears to be the person in control as he is a middle class man and Rita is unsure of what she wants out of a higher education. Frank doesnt really want to tutor Rita and states yes I suppose I did take it on to pay for the drinks. Rita is a less formal person to Frank and you can tell that as soon as she walks into franks office speaking slang saying Its that stupid bleedin handle on the door. Rita took up schooling, as she didnt want to learn whilst at her upper school as learning was for wimps and you should be buying new clothes be into music and chasing fellers when youre a teenager. People dont want Rita to change but she feels she has to and says y have to decide whether its gonna be another change of dress or a change in yourself. Then Frank says But you erm you managed to resist another new dress. This part of the scene has a lot of tension in it but then Willy Russell uses humour to break the tension by using the previous quote. -This is part of an informal education because Rita has learnt from the mistake she made not to learn at school that she wasnt perfect and needed re educating. Rita doesnt know what she wants from her tutor as he asks her what do you want to know and she replies everything. Later on the script Rita wakes up Frank to a bit of life as theyre in a conversation Rita asks What y lookin at me for and Frank replies Because-I think youre marvellous. This is the start of continuous flirting between Frank and Rita. Rita Is a bit self-conscious of what people think about her being twenty-six, married and she still hasnt got a baby. Her husband wants her to have a baby and she has lied to him saying she has come off the pill but she hasnt. She states I dont wanna baby yet. See I wanna discover meself first. I think this is part of the changing role in society because in the twenty first century you wouldnt expect that married twenty-six year old women should certainly have a child. Frank is low in confidence and believes hes not the right tutor for Rita because he says Im actually an appalling teacher and then says appalling teaching is quite in order for most of my appalling students he then says you want a lot and I cant give it. Coming towards the end of the second scene the fist bit of noticeable flirting starts when frank says Right now theres a thousand things Id rather do than teach; most of them with you, young lady. Then Frank asks why didnt you walk in here twenty years ago? This is the start of continuous flirting from Frank. Willy Russell uses this hint of romance between Frank and Rita to keep the audiences attention because from my point of you it kept me reading just to see if the two finally did fall in love. In the third scene Frank waves Ritas essay in the air and asks whats this then Rita replies its a bledin piece of paper isnt it? Again Willy Russell attracts the audiences attention this time by using sarcasm. At the end of the first act Frank tells Rita that if she wants to write essays the way she does shes got to change. Rita wants to change but Frank doesnt want her to change because he likes her the way she is. The second act has just started and Rita has just come back from summer school and has gained a lot of confidence and knowledge. This act is a huge turning point for the relationship between Frank and Rita because Rita got together with a few pupils and she mentions a man called Tiger. They have invited her to go to the South Of France for the Christmas holidays with them. Frank gets very jealous and says is there much point in working towards an examination if youre going to fall in love. Frank tells her she cant go because of her exams even though her exams are before Christmas. Rita trys to change her dress style and the ways she speaks to a more posh way just like her new flat mate. Frank feels that he and Rita are drifting away and turns to the bottle. At the point Tyson is the centre of jealousy and Frank doesnt want Rita to change. Ritas new flat mate then commits suicide and Rita realises she wasnt so special and realises theres no reason why she would want to be like her. Rita then takes her exam and says I never thought there was anythin I could give you anything. But there is Rita then gives frank a haircut and the story is over. The end of the story is left open, which is a good ending because it lets you give your own opinion on what happened after the story finished. I think Willy Russell used romance in the story to get the audiences attention because even though nothing serious happened between the two it just kept you reading to see if anything did. Willy Russell used many techniques to get the audiences attention such as humour, and sarcasm.

Barack Obama Impact on the American Society Essay

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The Power of the U.S. Supreme Court WK6 Essay Example | Topics and Well Written Essays - 750 words

The Power of the U.S. Supreme Court WK6 - Essay Example Consequently, the U.S. courts interpret the United States Congress inspired laws. The court’s decision includes preventing the police officers from forcibly and illegally conducting illegal search evidences and forcing self-incriminating confessions. The federal courts should accept the concept that the United States Congress’ constitution ensures the police officers should not abuse the citizen’s rights against illegal searches and illegally obtained evidences and confessions. The Miranda law continues to be one of the significant victories for the rights of suspects, a stunning win of the U.S. Supreme Court over Congress. The Courts’ interpretation and implementation of the constitution includes making decisions on the 2000 United States presidential elections, abortion, affirmation action, as well as elimination of school segregation policies. Furthermore, the Supreme Court’s Dickerson decision has implications for the federal exclusion rule. The Dickerson case affirmed the constitutionality or legality of the Miranda Doctrine1, enforcing the fourth Amendment. Dickerson filed a complaint stating a police officer DiFilippo attached a GPRS tracking device under his car, without permission, to track the travels of the suspected drug dealer, Dickerson. The rule states that all evidence taken without a search warrant, including the Dickerson drug evidences, illegally violated the suspect’s Miranda rights to self-incrimination (http://w.info.com/) In addition to the above discussion, The United States Congress can modify the laws that do not conflict with constitutional provisions2. The Circuit court incorporates Professor Cassell’s insistence that Miranda Rights reduces conviction of voluntary confessors by stating the United States Congress’ Act 3501 expressly overrides the Miranda Doctrine by focusing on the overall situation, not the Miranda Doctrine (https://wsws.org/). In short, the victim’s voluntary confession,

Psychological makeup of a terrorist Essay Example for Free

Psychological makeup of a terrorist Essay The attack brought with it a number of repercussions. For instance, immediately after the attack, the nation’s economy went into a sudden plunge. This is because the stock exchange for the day was canceled by not only the NYSE but also NASDAQ (Morgan, 2009). Although the attack was meant to affect the US economy, it also affected nations such as such as those in Britain. For instance, after the attack, London Stock Exchange was also forced to close due to fear of similar attacks. The economic drop brought with it a number of consequences. For instance, there was a hike in the price of commodities such as gold as well as fuel and gas. Apart from the rise of commodity prices, the US also suffered a drop on its currency, which was quite devastating (Roberts, 2011). Similarly, after the incident, hundreds of flights were grounded not only in the US but globally, hence, this resulted to more financial losses for the nation. Psychological makeup of a terrorist                     According to Kershaw (2010), terrorists usually decide to commit such atrocities due to a number of factors that are normally exposed to them the moment they make up their minds to join terrorist organizations. First, terrorists are usually made to believe that they are in accordance with religion when they commit atrocities such as mass killings and suicide bombings. Additionally, terrorists also believe that when they become martyrs if they die with many people since to them it is honorable to die fighting infidels (Kershaw, 2010). It is because of such beliefs that drives most of the terrorists into committing killings as the ones witnessed in the US. What type of people become terrorists?                     Terrorism is quite dynamic; this is because there is usually no specific age, education level as well as religion that one needs to be so that he can qualify to become a terrorist (Hewitt, 2003). According to studies, it is because of the dynamic nature of terrorism that it is quite difficult to know exactly in what manner the terrorists will attack. The fact that terrorists can board a plane and take control of it is enough proof that most of them are well educated. This is because it is not possible for an illiterate person to operate a plane. According to studies, not all terrorists are of Islamic religion; this is because there are others who join terrorist organizations for quick fame (Hewitt, 2003). Conclusion                     Although terrorism has been around for a long time, the 9/11 attack on the US was the day that the world realized the extent that terrorism had evolved. This is because unlike in the past, terrorists of the current generation are so daring to the extent that they can go ahead and commit suicide just to get their opinion heard. One of the reasons why terrorists decide to commit such atrocities is because of their religious beliefs. According to terrorists’ beliefs, one becomes a martyr if he dies fighting infidels. References Bergen, P. (2006). â€Å"What Were the Causes of 9/11?† Prospect Magazine. Retrieved on 10 September 2014 from http://www.prospectmagazine.co.uk/features/whatwerethecausesof911 Hewitt, C. (2003). Understanding Terrorism in America: From the Klan to Al Qaeda. United Kingdom: Psychology Press Hoffman, B. (2013). Inside terrorism. New York: Columbia University Press. JREF. (2011). What Motivated the 9/11 Hijackers? Retrieved on 10 September 2014 from http://forums.randi.org/showthread.php?t=238563 Kershaw, S. (2010). â€Å"The Terrorist Mind: An Update.† The New York Times. Retrieved on 10 September 2014 from http://www.nytimes.com/2010/01/10/weekinreview/10kershaw.html?pagewanted=all_r=0 Malisow, B., French, J. L. (2008). Terrorism. New York, NY: Chelsea House. Morgan, M. J.(2009). The impact of 9/11 on business and economics: The business of terror. New York: Palgrave Macmillan. Roberts, B.W. (2011). Macroeconomic Impacts of the 9/11 Attack: Evidence from Real-Time Forecasting. Collingdale: DIANE Publishing Schmemann, S. (2010). â€Å"Hijacked Jets Destroy Twin Towers and Hit Pentagon.† The New York Times. Retrieved on 10 September 2014 from http://www.nytimes.com/learning/general/onthisday/big/0911.html Source document

TEEN Magazine :: essays papers

TEEN Magazine Lately I have been reading the teen magazines YM and Seventeen and I've noticed one thing; they really annoy me. I feel like they are just for preps and the trendoid freaks. Well what about the other groups? The gangsters, punks, skaters, bikers, or whatever. They should really give recognition to the other people in our society. Maybe they want just the good teenagers around. They are not going to get what they want. Maybe they think if they print stuff up all about preps and trends everyone will follow. Well they should guess again. I for one, will not follow any of that shit they say. They give some of the most whacked advice for things. Take romance, I've tried to follow the advice, but my outcome has not been successful. I know other people who have tried, and their outcome has been the same. Take their quizzes, then tell me that you do all that stuff. If you know me, then tell me how often I wear bellbottom pants, or platform shoes, or pink make-up, or little shirts that fit me. For those of you who don't know me, I can tell you right now, I wouldn't be caught dead in that stuff. That takes me to the clothes the models sport. How many girls in this society are actually that skinny? It's actually kind of sick. I think they should widen their models to all sizes and shapes. What? Just because a girl who is not amazingly skinny for a model, the company won't sell anything? Well I can't exactly describe the clothes they wear, but I have never run across a person wearing the same thing. But in Seventeen they have a section called "School Zone" and they go around different schools and take pictures of the students. I can understand the way they dress and they do show different looks. Both magazines put out information about bands, but I don't listen to those bands. As a matter of fact, I hate those bands. They are alternative bands, and coming from me, they just suck. Well I will confess to one thing. I have run across about 3 bands that I do like, but I have been reading these damn magazines for about 3 years. So that tells you something right there. I still haven't listened to a word either one the magazines have said. Otherwise I think I would have been a changed

Introduction to Issues in Literature and Culture Essay

Course Description and Objectives This course critically examines various literary themes in twentieth and early twenty first century novels, plays and poetry. These texts are fictionalized representations of circumstances in which fear, ignorance, and misunderstanding have shaped our sense of modern history and contemporary culture. They give voice and offer claims of identity to those in society who have traditionally remained socially and often economically marginalized, mostly women, the poor, and people of colour. You also will learn the methods of developing an effective thesis and supporting evidence for a literary analysis essay. Required Texts Achebe, Chinua. Things Fall Apart. Choy, Wayson. The Jade Peony Headrick, Paul. A Method for Writing Essays about Literature Yousafzai, Malala. I Am Malala. Douglas, Frederick. Narrative of the Life Steinbeck, John. Of Mice and Men Course Notes for ENGL 101 Important: Notes about the course literature and class weekly reading questions will be posted on the Weekly Outline section of Moodle on FIC’s website, http://learning.fraseric.ca. This material must be reviewed before coming to class. You must log in using your FIC username and password. Assessment 15% Reading Quizzes 10%Proposal and First Draft of Literary Analysis Essay (1250-1500 words) 20% Revised Draft of Literary Analysis Essay 20%Mid-Term Exam 25%Final Exam 10%Attendance and Participation Grading Scale// A+ = 95-100% A = 90-94% A- = 85-89% B+ = 80-84% B = 75-79% B- = 70-74% C+ = 65-69% C = 60-64% C- = 55-59% D = 50-54% F = 0-49% Reading Quizzes Completing all assigned reading is essential to being successful in the course. There will be a short reading quiz after the completion of certain works of literature. These quizzes will be straightforward for students who have completed the reading assignments and have participated in class activities and discussions. Missed quizzes cannot be made up. Essay Proposals and Outlines An essay proposal outline must be submitted before essays are due. These proposals, about one page in length, should summarize the stance of your essay, and present a detailed outline of the essay’s structure (details TBA). Feedback will be offered to help ensure successful completion of the essays. Essays Much of your grade depends on the successful completion of your literary analysis papers, which should be original scholarly interpretations of the assigned literature. All essays must be typed, using correct English grammar and MLA format. E-mail submissions of essays will not be accepted unless they are prearranged with the instructor, and a printed copy also must be submitted at the next class meeting. Late essays may be marked down by at least one letter grade. Essays more than one week late may not be accepted. You will be given extensive comments on your first draft of your essays and essay proposals, and you are expected to incorporate the instructor’s feedback into your final drafts. Exams The mid-term and final exams for this course will be administered in class and will consist of short questions, passage analyses, and short essays. You will be given more information about these exams throughout the semester. Attendance and Participation You are expected to attend all class meetings. You will spend a great deal of the class in response groups or work teams with peers, and the absence of one member can make progress on projects difficult. A number of activities conducted in response groups must be submitted as homework. Attendance records will be kept; students are required to maintain at least an 80% attendance rate. If you fail to attend class in the first week of the semester, this will count as a double absence on your participation grade. Plagiarism and Academic Honesty The ideas put into your written assignments must be your own. The ideas of others must be documented in MLA style. Plagiarized work will be failed and can even result in an F for the entire course. Issue of plagiarism and academic honesty as well as methods of MLA documentation will be covered during the early weeks of the semester. Academic Advising FIC provides academic advising to all students, free of charge. FIC runs study skills tutorials and peer review to help students become more effective writers, from planning and organizing a paper, to writing and proofreading it. These tutorials and reviews are a valuable resource for any student, and you are encouraged to attend these sessions. Scheduling for academic advice and weekly peer tutoring will be posted on the FIC student portal during the first two weeks of the semester. Class Schedule (subject to change) Week One: Tues, May 6/ Thurs, May 8 Course Introduction Read: Begin Jade Peony Read: Method For, Chapt.1 Week Two: Tues, May 13/ Thurs, May 15 Read: Continue Jade Peony Read: Method For Writing, Chapt. 2 Week Three: Tues, May 20/ Thurs, May 22 Read: Complete Jade Peony Read: Begin The Narrative (Douglas) Read: Method For Writing, Chapt. 3 (pp. 27-33 and 40-43) Sample Essay #1 (p.98-100) Week Four: Tues, May 27/ Thurs, May 29 Read: Continue The Narrative Read: Method For Writing, Chapt. 4 Sample Essay #2 (pp.106.109) Week Five: Tues, June 3/ Thurs, June 5 Read: Complete The Narrative Week Six: Tues, June 10 / Thurs, June 12 Read: Begin I Am Malala Plan for Literary Analysis Essay due Week Seven: Tues, June 17 Thurs, June 19 Read: Continue I Am Malala Mid-Term Exam Week Eight: Tues, June 24/ Thurs, June 26 Read: Complete I Am Malala First draft of Literary Analysis Essay due Week Nine: Tues, July 1 / Thurs, July 3 Read: Begin Of Mice Week Ten: Tues, July 8/ Thurs, July 10 Read: Complete Of Mice Week Eleven: Tues, July 15/ Thurs, July 17 Read: Things Fall Apart Week Twelve: Tues, July 22/ Thurs, July 24 Read: Continue Things Fall Apart Revised draft of Literary Analysis Essay due Week Thirteen: Tues, July 29 /Thurs, July 31 Read: Complete Things Fall Apart Course Review Final Exam (date TBA)

Social Work As A Profession - 1928 Words

Social work, as a profession, has developed greatly over the years. As an actual profession, social work did not truly begin until the 1900s. In the 1920s schools of social work developed uniform standards for the training and education used. These standards were developed by the American Association of Schools of Social Work, which later merged and became the Council on Social Work Education. This is the group that currently regulates curriculum taught by social work schools. In 1955 the National Association of Social Workers was founded. This entity helped to bring professionalism to the social work profession, and set a uniform set of ethical codes and rules for social workers to abide by. However, social work started long before it was†¦show more content†¦These visitors did direct relief, prayer, and conversion in order to fix social problems, and were funded by the church. The most prominent section of the missionary movement was led by Mary Richmond, who founded the Charity Organization Society. The emergence of these two groups led to Dr. Abraham Flexner asking if social work was a profession, which eventually led to social work concentrating on case work and the scientific method in order to professionalize itself. Generalist Social Work Generalist social work is a type of social work that focuses on a broad overview of everything, instead of a specific interest in one type of social work. This is what entry level social workers are expected to learn, and is what is taught in programs accredited by the Council on Social Work Education. Having knowledge of generalist social work is a benefit to all social workers, because it gives knowledge of most situations one may run into. Elements of Generalist Practice The Code of Ethics provided by the National Association of Social Workers’ lists six elements that social workers should value: Service, social justice, the dignity and worth of person, the importance and worth of human relationships, integrity, and competence (Code of Ethics, 2008). In addition, the Council on Social Work Education lists two additional elements of value: human rights, and scientific inquiry